Refund and Returns Policy

1. Eligibility for Returns and Refunds

We want you to be completely satisfied with your purchase. To be eligible for a return or refund, please ensure that your request meets the following criteria:

• Returns/refunds must be requested within 30 days of the purchase date.
• The product must be in its original condition and packaging.
• Any accessories, user manuals, and warranty cards must be included with the returned item.

2. Return Procedure

To initiate a return or refund request, please follow these steps:

1. Contact our customer support team at [email/phone number] to inform them about your request.
2. Provide the order details, reason for the return/refund, and any relevant information.
3. Our team will guide you through the return process and provide you with further instructions.

3. Condition of the Returned Item

For a return or refund to be processed, the product must meet the following conditions:

• The product must be in its original condition and should not show any signs of wear or damage.
• The original packaging, tags, and labels must be intact.
• Any promotional items or freebies received with the purchase must also be returned.

4. Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the amount will be credited to the original method of payment within [number of days].

5. Exclusions and Exceptions

Please note that certain items may not be eligible for returns or refunds, including:

• Personalized or customized products.
• Perishable goods.
• Items specified as non-returnable or non-refundable during the purchase.

For any further inquiries or assistance, please feel free to contact our customer support team.